Business Skills

Our Business Skills programs are designed to help you make effective presentations, telephone calls, negotiations and correspondence. You'll learn how to use globally acceptable phrases and expressions accurately and confidently for a powerful impact in your dealings. This we achieve through a blend of skills oriented class room activities which reflect the modern world of business used alongside our Business Skills student's materials.

Assertiveness	Negotiations
For people whose jobs involve substantial communication skills, be they interpersonal or with subordinates. The objectives of the program are: (a) to develop personal effectiveness; (b) to understand the advantages of being assertive at work; (c) to recognize non-assertive behavior and its disadvantages in the organization; (d) to review personal assertiveness and develop an action plan to improve dealings with people at work. Hide
For people who need to negotiate and to put forward proposals and counter proposals. The program will impart the language skills that will enable one to negotiate in different situations, key negotiating strategies, and an understanding of what non-verbal language implies to enable one to negotiate successfully. By the end of the program participants will be able to: (a) set the scene for negotiations; (b) check and confirm the requirements of the both sides; (c) bargain effectively; (d) overcome obstacles by focusing on problems and exerting pressure; (e) clinch a deal with an agreement and concluding actions; (f) interpret signals and body language. Hide
Business Writing	Presentations
For people who need to plan and work with letters, faxes, e-mails or reports in English. The program will cover the language skills needed by these people and will impart key strategies to enable one to experience a high degree of ease and success while corresponding via written media. By the end of the program participants will be able to: (a) differentiate between the different elements of correspondence; (b) make written confirmations to plans, meetings, etc.; (c) request or respond to enquiries; (d) use the right tone in their correspondence to make a positive impact; (e) use strong words appropriately; (f) communicate clearly and precisely so as to build long-term relationships. Hide
For people who need to make presentations to different kinds of audience. The course will impart the necessary language skills to make a presentation and show a professional way of organizing one’s presentation in any given context. By the end of the program participants will: (a) know the key components of a presentation; (b) know how to tailor each according to a given context; (c) have the language skills that would be required to make a presentation in a business environment; (d) be able to make a presentation flow. (e) know how to compare, contrast, highlight, reformulate , reiterate and digress; (f) know how to present facts and figures; (g) be able to interact with the audience. Hide
Finance	Real Estate
For professionals who need to use key language in financial management, financial services and investment. The course equips participants to deal with real business situations by introducing genuine and versatile language. Te program is aimed exclusively at executives who are already conversant with the concepts of finance, and who need to use their professional skills in an international, English-speaking environment. Hide
For real estate agents who need to improve their English in order to work with English-speaking clients. The program has been designed for practical use covering different countries and covers a range of topics that are of interest to those working in residential real estate. The program offers the participants a wide range of vocabulary that can be tailored to apply to specific scenarios and contexts. Hide
Human Resources	Telephoning
For HR professionals who need to apply their knowledge in an international, English-speaking environment. The aim is to enable students, already familiar with the Human Resources field, to function effectively in real business situations through the introduction of genuine, versatile language based on realistic and relevant scenarios. Hide
For people who need to talk frequently on the phone in English and who would benefit from telephone techniques training within the customer care context. The aims will be to develop the necessary degree of clarity and cordiality while speaking on the phone in any business context, to enable a person to understand the other side of a phone call in a better way, and to increase the telephone skills of people through a heightened appreciation of customer care. By the end of the program participants will: (a) appreciate their vital role in providing customer service through their use of the telephone; (b) understand how to apply the principles of telephone communications which enhance customer satisfaction; (c) enhance their skills for identifying customer needs and controlling calls; (d) be able to get through, begin and end a call; (e) be better equipped to deal with messages, to report them and follow up on them; (f) be able to get themselves across better through reinforcing, suggesting, recommending or confirming; (g) be able to make new contacts and participate in conference calls; (h) apply professional skills when speaking in English on the phone. Hide
Intercultural Communications	Time Management
For people who need to travel a lot or to meet people from a range of cultures, for those who are part of international organizations and those who have an international clientele. The aims of the program are to develop the language skills and necessary confidence to develop a good rapport and comfortably carry on an informal conversation with a business partner or a foreign acquaintance. By the end of the program participants will: (a) know the greetings and introductions to be used while meeting and parting from people; (b) be better equipped to receive visitors; (c) be able to use public transportation with ease; (d) have the ability to offer and seek local advice; (e) be able to discuss personal backgrounds; (f) know how to deal with invitations and meetings. Hide
For people who need to plan and organize their own activities or the work of others and who would benefit from an increase in the effective utilization of their time. The course will provide a framework and a range of techniques that will enable people to utilize their time better. By the end of the program participants will: (a) have identified those parts of their jobs which present the most scope for making better use of their time; (b) know how to set priorities and allocate time to achieve best results; (c) be able to use practical time management systems for planning, organizing and controlling their work; (d) manage more effectively the balance between time spent at work and personal time; and (e) set personal objectives which will provide benefits by better utilization of their time. Hide
Interviews	Voice Quality
The program is aimed at helping people from different walks of life tackle job interviews successfully. It is designed to hone their communication skills to a point where they are comfortable in any job interview situation, and are able to project a confident and positive image of themselves to the interviewing panel. The course is a start-to-finish module, and takes students through all the stages of the application process: (a) assessing and understanding job advertisements; (b) compiling a resumé and writing covering letters; (c) preparing for an interview; (d) tackling awkward interview questions; (e) taking follow-up action. The participants receive tips on appropriate language for interview situations and the course also addresses such issues as etiquette, grooming and body language during an interview. Hide
This is a skills based program that will help non-native speakers of English to speak with clarity and improve their listening comprehension. The course will help participants: (a) with techniques to negate their mother tongue influence which prevents successful communication; (b) to understand the rhythm of spoken English; (c) analyze and resolve problem sounds; (d) raise awareness of how different sounds are produced inside the mouth; (e) speak English with the necessary inflections and changes of pitch to help in conveying the intended meaning. Hide
Managing Successful Meetings
For people who need to organize, attend and/or preside over meetings for various purposes. The program aims to cover the language skills necessary to present one's viewpoint successfully in a meeting and to give strategy tips that will add to the productivity of meetings. By the end of the program participants will be able to: (a) open a meeting with initial formalities; (b) structure a meeting; (c) suggest, recommend, agree, disagree, clarify and summarize points; (d) hold constructive debates; (e) close a meeting with minutes; (f) arrange international meetings. Hide